In-person Collection Procedure and Dispute Management
How to perform in-person collection using the buyer’s collection code?
To perform an in-person collection, follow these steps:
Click on "Return an Order" to start the process.
Note: On the mobile version, this interface is accessible by pressing the symbol at the top right of the screen.
Upon presentation of the buyer's ID, enter the 4-letter collection code they received via email.
The next interface will display the order details. Hand over the relevant items to the buyer.
If the order has been fully collected and no issues are reported, press "Collected", confirm the status, and the in-person collection will be complete.
In case of disputes or issues
If any issues arise preventing the full collection of the order, press "Partial Collection" or "Not Collected".
You will then need to provide the following information:
The reason for the dispute.
Whether a refund (partial or full) is necessary.
The items involved in the refund.
The refund amount.
The condition of the returned items and whether they can be resold on the platform.
Our service will then handle the refund process and the potential resale of the affected items.
Arrangements for complete collection
If the buyer cannot collect all the items at once due to limited transport capacity, it is the responsibility of both the buyer and seller to arrange a new collection via the messaging system to complete the transaction at a later date.
Additional information
If you need further information regarding the in-person collection process, please do not hesitate to contact us via the designated messaging system.
To perform an in-person collection, follow these steps:
Click on "Return an Order" to start the process.
Note: On the mobile version, this interface is accessible by pressing the symbol at the top right of the screen.
Upon presentation of the buyer's ID, enter the 4-letter collection code they received via email.
The next interface will display the order details. Hand over the relevant items to the buyer.
If the order has been fully collected and no issues are reported, press "Collected", confirm the status, and the in-person collection will be complete.
In case of disputes or issues
If any issues arise preventing the full collection of the order, press "Partial Collection" or "Not Collected".
You will then need to provide the following information:
The reason for the dispute.
Whether a refund (partial or full) is necessary.
The items involved in the refund.
The refund amount.
The condition of the returned items and whether they can be resold on the platform.
Our service will then handle the refund process and the potential resale of the affected items.
Arrangements for complete collection
If the buyer cannot collect all the items at once due to limited transport capacity, it is the responsibility of both the buyer and seller to arrange a new collection via the messaging system to complete the transaction at a later date.
Additional information
If you need further information regarding the in-person collection process, please do not hesitate to contact us via the designated messaging system.
Updated on: 18/09/2024
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