Q: Dissatisfaction, Return of Items, and Refund Process

${color}[#28416b](Reporting a problem during in-person collection) If you notice that the item received does not match its description or the photos in the listing, it is crucial to report the issue immediately during the in-person collection. If a hidden defect is discovered after the collection, you must contact the seller through the platform's integrated messaging system to explain the situation. ||| It is important to keep in mind that the items sold on the platform are second-hand and may show minor signs of wear. However, if the item has major undisclosed defects, it is recommended to provide a detailed description of the issue. Include photos to support your claim. This will facilitate discussions with the seller to find a solution, whether it's an exchange or a partial or full refund. ${color}[#28416b](Information to include in the refund request) If hidden defects are discovered later, here’s the information to include in your message to the seller via the order’s messaging system to ensure your request is processed quickly: <ul> <li>Description of the issue: Provide a detailed explanation of the defects or problems with the item, including photos if possible.</li> <li>Desired solution: Indicate whether you are requesting a partial refund, a full refund, or another arrangement.</li> <li>Availability for return: Mention your availability for returning the items, specifying a time slot for collection if necessary.</li> </ul> These details will help the seller better understand the situ

Question 1

How to log in to the platform?

Accepted Answer

Log in to:

Galeries Lafayette platform: https://gl.circularplace.co/
Public platform: https://market.circularplace.co/

Enter your email and password.

You are logged into the homepage.

Question 2

How to hand over an order ?

Accepted Answer

${color}[#28416b](How to perform in-person collection using the buyer’s collection code?)

To perform an in-person collection, follow these steps:

Click on "Make an handover" to start the process.

||| Note: On the mobile version, this interface is accessible by pressing the symbol at the top right of the screen.

Upon presentation of the buyer's ID, enter the 4-letter collection code they received via email.

The next interface will display the order details. Hand over the relevant items to the buyer.

If the order has been fully collected and no issues are reported, press "Collected", confirm the status, and the in-person collection will be complete.

${color}[#28416b](In case of disputes or issues)

If any issues arise preventing the full collection of the order, press "Partial Collection" or "Not Collected".

![](https://storage.crisp.chat/users/helpdesk/website/20890e614046f800/screenshot-2024-09-1

Question 3

What payment methods are available on the platform?

Accepted Answer

To facilitate your transactions on our platform, we currently offer two secure payment methods:

${color}[#28416b](Credit Card)

You can use your credit card to pay for your purchases quickly and securely. We accept most major credit and debit cards.

${color}[#28416b](Bank Transfer)

For those who prefer, we also offer the option to pay by bank transfer. Once your order is confirmed, you will receive the necessary instructions to complete the transfer.

${color}#28416b

||| We are currently evaluating the possibility of adding PayPal as a payment method. It is not available on the platform at this time.

Question 4

Dissatisfaction, Return of Items, and Refund Process

Accepted Answer

${color}[#28416b](Reporting a problem during in-person collection)

If you notice that the item received does not match its description or the photos in the listing, it is crucial to report the issue immediately during the in-person collection. If a hidden defect is discovered after the collection, you must contact the seller through the platform's integrated messaging system to explain the situation.

||| It is important to keep in mind that the items sold on the platform are second-hand and may show minor signs of wear. However, if the item has major undisclosed defects, it is recommended to provide a detailed description of the issue. Include photos to support your claim. This will facilitate discussions with the seller to find a solution, whether it's an exchange or a partial or full refund.

${color}[#28416b](Information to include in the refund request)

If hidden defects are discovered later, here’s the information to include in your message to the seller via the order’s messaging system to ensure your request is processed quickly:

Description of the issue: Provide a detailed explanation of the defects or problems with the item, including photos if possible.
Desired solution: Indicate whether you are requesting a partial refund, a full refund, or another arrangement.
Availability for return: Mention your availability for returning the items, specifying a time slot for collection if necessary.

These details will help the seller better understand the situ

Question 5

How to recover my password?

Accepted Answer

Go to the platform.

How to log in to the platform

Click on "Forgot Password"

Enter your email to recover your password

You will receive an email with all the instructions to recover your password and log in.

||| If your username is not recognized, double-check that you are already registered. If you are, please contact us through the online messaging system.

Question 6

How do I register on the platform?

Accepted Answer

Log in to the public platform: https://market.circularplace.co/
Click on the "Sign up" button to start the registration process.

Enter your entity's information, then click "Next".

Continue the registration by completing the details of your entity. Then click "Next".

Finally, to finalize your registration, fill in all the requested information in the form.

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