Documents, process, and transport for a successful in-person collection.
Summary of articles:
Documents required for in-person collection
How to find my collection code
In-person collection process
Transport and handling during in-person collection
Additional item purchases during the in-person collection slot
Documents required for in-person collection
How to find my collection code
To complete an in-person collection, it is essential to present your collection code and an ID. If delegating someone else to collect on your behalf, they must also provide these documents. To proceed with in-person collection, it is necessary to present your collection code, a 4-letter code. You can find it:
In the confirmation email received after the payment of your order.
In your "My Orders" section, as shown below:
Expand the menu associated with your order to access the 4-letter collection code, which serves as a unique identifier:
In-person collection process
Once your collection code and ID are provided, the seller is responsible for bringing you your items. If an issue arises during the collection and all items cannot be delivered, the seller will explain the reason for the dispute, and the status of your order will be updated accordingly.
You and the seller can then discuss the matter via the order messaging system to find a solution. This could range from scheduling another collection slot to a partial or full refund of your order. For more details, please check the category: "Claims".
Transport and handling during in-person collection
An employee will bring your items to the warehouse entrance. From that point on, you are fully responsible for transporting your items. It is up to you to contact the seller to arrange the availability of equipment such as trolleys or pallet jacks if you need them to move your items.
Please note that some items, like desks, which are often sold disassembled, may not be disassembled at the time of collection. Contact the seller in advance to arrange appropriate transport. Sellers are not authorized to assist you with transport outside the warehouse.
Additional item purchases during the in-person collection slot
It is generally not possible to purchase additional items on-site during your in-person collection slot. For any purchase, it is necessary to go through the online platform and schedule a new collection slot for the purchased items.
Additional information
If you need further information about the in-person collection process, please feel free to contact us via the designated messaging system.
Documents required for in-person collection
How to find my collection code
In-person collection process
Transport and handling during in-person collection
Additional item purchases during the in-person collection slot
Documents required for in-person collection
How to find my collection code
To complete an in-person collection, it is essential to present your collection code and an ID. If delegating someone else to collect on your behalf, they must also provide these documents. To proceed with in-person collection, it is necessary to present your collection code, a 4-letter code. You can find it:
In the confirmation email received after the payment of your order.
In your "My Orders" section, as shown below:
Expand the menu associated with your order to access the 4-letter collection code, which serves as a unique identifier:
In-person collection process
Once your collection code and ID are provided, the seller is responsible for bringing you your items. If an issue arises during the collection and all items cannot be delivered, the seller will explain the reason for the dispute, and the status of your order will be updated accordingly.
You and the seller can then discuss the matter via the order messaging system to find a solution. This could range from scheduling another collection slot to a partial or full refund of your order. For more details, please check the category: "Claims".
Transport and handling during in-person collection
An employee will bring your items to the warehouse entrance. From that point on, you are fully responsible for transporting your items. It is up to you to contact the seller to arrange the availability of equipment such as trolleys or pallet jacks if you need them to move your items.
Please note that some items, like desks, which are often sold disassembled, may not be disassembled at the time of collection. Contact the seller in advance to arrange appropriate transport. Sellers are not authorized to assist you with transport outside the warehouse.
Additional item purchases during the in-person collection slot
It is generally not possible to purchase additional items on-site during your in-person collection slot. For any purchase, it is necessary to go through the online platform and schedule a new collection slot for the purchased items.
Additional information
If you need further information about the in-person collection process, please feel free to contact us via the designated messaging system.
Updated on: 23/10/2024
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